Shipping & Returns
1. Free Worldwide Shipping
| Region | Service | Cost | Estimated Delivery* |
|---|---|---|---|
| North America | Tracked Standard | Free | 5 – 8 business days |
| Europe | Tracked Standard | Free | 6 – 10 business days |
| Asia-Pacific | Tracked Standard | Free | 7 – 12 business days |
| Middle East & Africa | Tracked Standard | Free | 8 – 14 business days |
| Latin America | Tracked Standard | Free | 8 – 14 business days |
* Times exclude customs clearance or peak-season carrier delays.
Our shipping advantages
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Multi-hub fulfilment – we ship from the warehouse closest to you, cutting transit time and emissions.
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Door-to-door tracking – every parcel is traceable at no extra charge.
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Sustainable packaging – 100 % recycled, pressure-tested mailers protect garments and the planet.
Transit-related disclaimers
Unforeseeable events (extreme weather, customs inspections, strikes, public-health restrictions, etc.) may extend delivery windows. Once a parcel is with the carrier, delay liability rests with them; we will nevertheless file investigations or lost-parcel claims on your behalf.
2. Return & Refund Policy
| Key Point | Detail |
|---|---|
| Return window | 14 calendar days from the day after the parcel is marked “Delivered”. |
| Condition | Items must be unwashed, unworn, with original tags; swimwear must have the hygienic liner intact. |
| Buyer pays return postage | Use our discounted label (fee deducted from refund) or any insured, trackable service you prefer. |
| Refund timeline | We issue refunds within 14 days of receiving and inspecting the return. PayPal may take up to 30 days in regions where required by law. |
| Refund route | Always returned to the original payment account (“like-for-like”). |
| Non-refundable costs | Return postage and any import duties or taxes. |
Refund process (step-by-step)
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Email [email protected] with your order number and the SKU(s) you wish to return.
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Receive an RMA (Return Merchandise Authorisation) and, if wanted, a prepaid-label quote.
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Pack items securely; write the RMA on the parcel exterior.
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Ship within 7 days of RMA approval and keep the tracking receipt.
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We inspect returns within 3 business days of arrival and trigger the refund.
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You will receive an automated confirmation once the refund is released; funds reach you per the timeline table below.
| Payment Method | Refund Route | Funds Available |
|---|---|---|
| PayPal | Same PayPal account | ≤ 14 days (≤ 30 days where legally mandated) |
| Credit / Debit Card (Visa, MasterCard, AmEx) | Same card | ≤ 14 days |
| Apple Pay / Google Pay / Shop Pay | Original wallet | ≤ 14 days |
| Klarna (Pay Later) | Klarna account | ≤ 14 days |
3. Supported Payment Methods & Currencies
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Payment methods: Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna.
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Checkout currencies: EUR,GBP,USD,etc..
Prices display and settle in the currency you choose at checkout; we charge no extra conversion fee.
For questions about shipping, returns or refunds, contact [email protected] (Mon – Fri, 09:00 – 18:00 UTC-6).